Author: Lucy Wood

Our reward and recognition awards are an opportunity to recognise and celebrate the amazing work and achievements of our colleagues across the country.

The success of any organisation is down to the combined efforts and dedication of its people. From going the extra mile to implementing changes that make a real difference, these awards showcase the incredible dedication and actions of all our outstanding individuals and teams.

Our 2024 winners:

The Chairman’s Commendation Award, sponsored by Ideal 365

Awarded to Kat Gillibrand of St Johns Shopping Centre, Liverpool in recognition of her dedication, knowledge and continued support since joining the team in 2023.

Colleague of the Year, sponsored by Nilfisk

Awarded to Alex Daisey from The Moor, Sheffield for his hard work ensuring the resounding success of a number of recent onsite events.

Site Manager of the Year, sponsored by Overtec

Awarded to John Duke, of Cwmbran Town Centre for being a real ambassador for our business systems.

Team of the Year, sponsored by Nilfisk

Awarded to Touchwood Shopping Centre, Solihull for navigating an exceptionally challenging period with tenacity, professionalism and unwavering commitment.

Health & Safety Champion of the Year, sponsored by Overtec

Awarded to Carl Fox of St John’s Shopping Centre, Liverpool in recognition of his impact, dedication and hard work in a voluntary role as a H&S rep.

Newcomer of the Quarter, sponsored by Nilfisk

Awarded to Maria Bell of Tata for demonstrating exceptional leadership, boosting morale and creating a positive team environment.

ESG – Environmental, sponsored by Mayflower

Awarded to Daniel Barton of Handforth Dean Retail Park, Wilmslow for engaging with our local community on planning and ‘bug hotel’ initiatives.

ESG – Social Value, sponsored by Nilfisk

 Awarded to the team at Telford Shopping Centre, Shropshire for celebrating workplace diversity.

Special Recognition for Exceptional Incident Management, sponsored by Trio

Awarded to John Riley, David Keeton & Ryan Nuttall of Clayton Square, Liverpool, the team at Houndshill Shopping Centre, Blackpool and Lisa Earl, Ste Barrow & Luke Elliott, St Johns Shopping Centre, Liverpool.

Outstanding Act of the Year, sponsored by Bridge Recruitment, Overtec and Nilfisk

Awarded to Nigel Gwillym of Cwmbran Town Centre, the Swan Centre Security and Cleaning Teams, Jack Davenport of Templars Square Shopping Centre, Matt Roberts at The Moor, the Castle Quay Shopping Centre Security Team and Jamie Preston Sellors of Houndshill Shopping Centre.

Service Excellence Award

Awarded to Jacob Price of Four Seasons Shopping Centre, Mark Bolsover of the Moor, Grant Boyle at Westgrove Technical Services, Abu Conteh of The Oaks, the team at Kingfisher Shopping Centre, Paul Lavery of St Johns Shopping Centre, Julie Deeming at Touchwood Shopping Centre, Oliver Crawford, at Westgrove Head Office and Andreas Anastasiou of Broadway Shopping Centre.

Congratulations to our winners!

From the senior leadership team at Westgrove, we’d like to offer our congratulations to all winning colleagues and to everyone who was nominated for an award.

The stories behind these awards range from innovative ideas to great examples of professionalism. They shine a spotlight on those who go above and beyond every day and recognise those who have used their skills and professionalism to help others in their most vulnerable moments. From consistent contributions to the smooth running and security of sites to quick-thinking life-saving heroics, these teams and individuals have made a huge impact on our business and in some cases, an even bigger impact on the lives of individual members of the public.

We’d also like to offer our thanks to everyone who took the time to put forward a nomination, our brilliant business managers and of course, our award sponsors.

Stay tuned for news of our Q1 Reward & Recognition award winners, coming soon!

Our people are what make us special. From saving lives and preventing crime to helping people in need and much more. Our Reward and Recognition scheme is our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

Well done to all our winners and everyone who has been nominated for an award this quarter – you are all amazing!

Our 2024 Quarter 4 winners are:

Team of the Quarter – Touchwood Shopping Centre

Site Manager of the Quarter – John Duke, Cwmbran Shopping Centre

Colleague of the Quarter – David Graham, Teesside Shopping Park

Newcomer of the Quarter – Diane Pennock, Teesside Shopping Park

Health & Safety Champion of the Quarter – Carl Fox, St Johns Shopping Centre

ESG Social Value of the Quarter – Chris Harding, St Johns Shopping Centre

ESG Social Value of the Quarter – Templars Square Shopping Centre Team

Service Excellence

• Muhammad Imran Younis – Castle Quay Shopping Centre
• Security Team – Telford Centre
• Customer Service Team – High Chelmer
• Nigel Ridgway 0 Houndshill Shopping Centre
• Jacob Price – Four Seasons Shopping Centre
• Mark Bolsover & Grant Boyle – Westgrove Technical Services & The Moor Sheffield
• Julie Deeming – Touchwood Shopping Centre

Outstanding Act

• Steven Barrow – St Johns Shopping Centre
• Asa Abraham – Queens Square Shopping Centre
• Kalum Collis, Muhammad Gorsi & Alison Gjoni – Castle Quay Shopping Centre
• Oludare Ope & Callum Thomson – Willow Place Shopping Centre

Congratulations to all our winning colleagues and to everyone who was nominated in Quarter 4.

If you wish to nominate a colleague for a Reward & Recognition award, click here.

To see a list of all our previous winners, click here.

Our people are what make us special. From saving lives and preventing crime to helping people in need and much more. Our Reward and Recognition scheme is our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

Well done to all our winners and everyone who has been nominated for an award this quarter – you are all amazing!

Our 2024 Quarter 3 winners are:

Team of the Quarter – Swan Centre

Site Manager of the Quarter (Security) – Kat Gillibrand, St John’s Shopping Centre

Colleague of the Quarter – Alex Daisey – The Moor

Newcomer of the Quarter – Pamela Jaskulska – Four Seasons Shopping Centre

ESG – Social Value of the Quarter – Customer Service Team at High Chelmer

Special Recognition – Exceptional Incident Management

• John Riley, David Keeton, Ryan Nuttall – Clayton Square, Liverpool
• Houndshill Shopping Centre team – Blackpool

Service Excellence:

• Wendy Holloway – Swan Centre
• Richard Baker – Willow Brook
• Broadway Security Team
• Andreas Anastasiou – Broadway Shopping Centre
• Ian Gradwell – Prescot Shopping Centre
• Kyle Rumsey & Jorden Burnell – Cwmbran Shopping Centre
• Kacey Pritchard, Head Office

Outstanding Act:

• Jamie Preston-Sellars – Houndshill Shopping Centre
• Guest Host Team – Kingfisher Shopping Centre
• Matt Roberts – The Moor
• Jane Gerrard & Adele Jarvis – Spindles Town Square

Congratulations to all our winning colleagues and to everyone who was nominated in Quarter 3.

If you wish to nominate a colleague for a Reward & Recognition award, click here.

To see a list of all our previous winners, click here.

We are excited and proud to have been awarded the EcoVadis Committed Badge in recognition of our sustainability achievements.

This badge is granted to companies who comply with the EcoVadis sustainability standards and have implemented an approved sustainability management system.

The Westgrove Group is committed to collaborating with all stakeholders to continue sustainability activities and contribute to the health of society. We continue to focus on sustainability to address the growing demand for high quality sustainable solutions.

Construction Industry News, Volume 22, Issue 7

Last year Westgrove celebrated its 25^th anniversary and over the years the FM-specialist has accumulated an impressive collection of awards. Construction Industry News recently caught up with Glenn Wilson, Group Managing Director, to see how this consistency has been achieved.

“A significant factor behind our success since we were created in 1998 has been the cooperative approach we’ve taken, which has been very much based on building relationships with our clients and developing our people to their potential,” explains Glenn. “The founders, Steve Fives and Simon Whittle, wanted to set up a company where the staff would love working for the business, which would then be reflected in the quality of work they produced.”

Underlining this approach is the fact Westgrove refers to its employees as colleagues and places a strong emphasis on their training and development. “It’s all about ensuring our colleagues enjoy working in the business, rather than just being a number on the payroll,” adds Glenn. “We have a robust reward and recognition package that we present every quarter, with the winners being put forward for our annual awards. We’re always looking at ways to make the company a more attractive place to be and to recognise the efforts of our colleagues.”

By placing its people at the heart of its business, Westgrove has continually evolved its offer from cleaning into other associated services, as well as security, culminating in the launch of the technical services business in 2020. It can now offer a nationwide one stop shop service, helping it increase turnover to over £30m last year, as it heads towards the £35m-mark this year.

Mirroring the approach it takes to looking after its people, Westgrove works extremely hard to develop its links with its clients too. “We refer to our clients as partners, as it’s all about building long lasting relationships with them and driving repeat business. In order for this to be successful, we have to ensure our service levels remain consistently high, which is where our colleagues come in.”  

With nearly 1,000 employees within the company, Westgrove’s emphasis on its people certainly makes a great deal of sense, particularly with the current shortage of labour in the marketplace. “We are very much focused on retaining our colleagues, as the impact of Brexit has seen many workers leaving the marketplace, so there’s a high volume of vacancies around at the moment,” says Glenn. “This is why training is so important, as it demonstrates our commitment to our people. We’re a relatively small organisation up against much bigger operators and more than holding our own. This is because of our people and the quality they’re able to provide.”

It’s not just a growing client base that has been a reflection of the high standards that Westgrove adheres to, as it has also built an enviable collection of accolades. It was recently in the running for a Kimberley-Clark Golden Service Award, although it ultimately narrowly missed out in the end.

“Getting shortlisted is an achievement in itself, while we’re very proud of all the awards we’ve won over the years,” says Glenn. “Typically, we’re up against much larger businesses in the marketplace, so we take great pride in every success we have. Any award is great recognition of the hard work that our people put in.”

Known as shopping centre specialists, Westgrove also has contracts in the corporate and commercial office world and the manufacturing arena. With a strong workforce behind it and an award-winning approach, the company is sure to continue on its upward trajectory thanks to its growing reputation.

Credit: Nigel Martin

At the weekend, Kyle, one of our Security Officers at Telford Centre used a Westgrove Volunteer Day to take park in a Pretty Muddy 5km event supporting and raising money for Cancer Research UK’s Race for Life!

Westgrove colleagues can use a volunteer day to support a cause close to their hearts and Kyle jumped at the chance to take part in this event and raise money for the charity.  With enthusiasm, Kyle climbed, crawled and slid his way around the 5km obstacle course!

Westgrove offer Volunteer Days to all their colleagues.  It’s important to give back to the communities where we work and live.  Colleagues can find out more about Westgrove Volunteer Days by emailing volunteer@westgrove.co.uk.

To learn more about Cancer Research Race for Life, click here. 

We are delighted to have been awarded a RoSPA Gold Health & Safety Award 2024, demonstrating its commitment to health and safety excellence

The Westgrove Group won a Gold Award in the Health & Safety category, demonstrating its dedication to ensuring its colleagues and partners get home safely at the end of every working day.

The esteemed RoSPA Awards program now celebrates its 68^th year as the UK’s largest and most impactful health and safety programme. With almost 2,000 entries annually from over 50 countries, impacting over seven million employees, they offer a platform to spotlight an unwavering commitment to continuous improvement and excellence in health and safety.

Whether entrants seek non-competitive excellence recognition or vie for competitive awards across 32 industry sectors, the RoSPA Awards provide an unparalleled opportunity to stand

Julia Small, RoSPA’s Achievements Director, commented:

“Workplace accidents don’t just pose financial risks and operational disruptions; they significantly impact the quality of life for individuals. This is why acknowledging and rewarding excellent safety performance is vital.

“We congratulate The Westgrove Group for winning a prestigious RoSPA Award and showing an unwavering commitment to keeping employees, clients and customers safe from accidental harm and injury.”

Sponsored by Croner-i, the RoSPA Awards scheme is the longest-running of its kind in the UK, and receives entries from organisations across the globe, making it one of the most sought-after achievement awards for the health and safety industry.

RoSPA is a leading voice in health and safety that campaigns to reduce avoidable accidents. Their vision is to create a life free from accidental injury, and with the support of our members, this is at the core of everything they do. They lobby Government on issues that matter, pioneer the world’s largest health and safety awards and provide a suite of RoSPA qualifications that help learners and employers keep their colleagues safe from accidents and ill-health.

Fast growing Facilities Management company, The Westgrove Group is delighted to have won the prestigious Mental Wellbeing Initiative Award at the BSIA’s 2024 British Security Awards.

This win demonstrates Westgrove’s unbelievable integrity towards its commitment to ESG and showcases its support as founding corporate patron of the Mind Over Mountains charity.

Through their partnership with Mind Over Mountains, Westgrove provides insightful mental wellbeing team talks and mental health support for all colleagues, including offsite wellness walks and retreats where employees can spend time in nature, connect with themselves and take a breather from day-to-day stresses.

In addition to the Mental Wellbeing Initiative Award, Westgrove was also named winner in the national ‘Best Team’ category for their security team in Templars Square Shopping Centre, as well as scooping five regional awards, including Outstanding Acts and Service to the Customer.

Glenn Wilson, Group Managing Director at Westgrove Group commented:
“Having seen all the shortlisted finalists demonstrating the fantastic work that goes on within the security industry, we were thrilled to receive these two accolades, in particular the Mental Wellbeing award which demonstrates the value of our ongoing partnership with Mind Over Mountains. The accolade also supports the commitment and investment we continue to make with our ESG strategy and associated objectives”.

Ian Sansbury, CEO of Mind Over Mountains added:
“Mind Over Mountains is really privileged to have Westgrove as our founding corporate patron. It’s a genuine partnership, Westgrove’s generous financial support enables us to grow and develop our support for people with mental health requirements – but at the same time, we’re delighted to be able to support the wellbeing of Westgrove’s amazing team. This award is a wonderful testament to our partnership, which continues to grow and flourish”