Author: Lucy Wood

Can We Support You On Your ESG Journey?

Can we support you on your ESG journey?

The Westgrove Group ESG Professional Services can:

•Help you to start your ESG journey

•Help you to continue your ESG journey

At Westgrove, we’re passionate about creating a more equitable and sustainable economy. We help businesses integrate ESG into their culture and decision-making process to create long term value for stakeholders and shareholders. We’re on a journey to work with businesses to unlock the value of Environmental, Social, and Governance performance.

Unlike routine compliance assessments, our ESG due diligence assessments adopt a proactive stance, emphasising forward-thinking measures that foster long-term ecological and societal well-being. This means delving deep into the intricacies of resource consumption, waste management, energy efficiency, and social responsibility.

While no two ESG journeys are the same, ESG must be measurable, transparent, and accountable. Drawing upon our regulatory and commercial expertise, we partner with you to identify, develop, and execute an integrated ESG programme that best communicates your story to your stakeholders. 

Contact us today to arrange a full ESG audit: ESG@westgrove.co.uk

Westgrove Supports #NoFallsWeek

Building a strong safety culture is about more than just managing our colleagues with training, checklists and risk assessments. It’s about empowering our colleagues to become more engaged in looking out for not only their own safety, but also for the safety of everyone else in our organisation, including our partners and others on site.

No Falls Week is organised by the No Falls Foundation, a UK charity who are passionate about preventing accidents that occur at height. This week we’re reminding our teams of the easy steps they can take to reduce the number of falls on site with our Quarterly H&S Campaign, along with a Ladder Safety Toolbox talk for all our colleagues to complete.

Westgrove Pledges Support For Mental Health

The Westgrove Group pledges it’s support for Mental Health Awareness Week. Hosted by the Mental Health Foundation, this year the theme is ‘Movement: Moving more for our mental health’.

Regular physical activity is known to improve mental health, quality of life and wellbeing – working with Mind Over Mountains we offer all our colleagues the opportunity to attend their walking events and retreats to support their mental health and encourage spending time in the outdoors. 

This week, we’re taking this opportunity to talk about Mental Health and start the conversation. We’re providing our colleagues with a Mental Health Toolkit and want them to know that if they are struggling there are lots of ways they can reach out for support.

Mental Health Toolkit

We have Mental Health First Aiders in the business and all Colleagues are offered Mental Health Awareness training via our e-leaning programme.

Through our partnership with the Retail Trust, our colleagues have access to free and completely confidential advice and support 24 hours a day, 7 days a week and access to the Retail Trust wellbeing portal where they can create their own personalised wellbeing toolkit.

We provide our colleagues with free access to Mind Over Mountains, the well-being and mental health charity who run outdoor therapeutic events throughout the year.  Mind Over Mountains believe that time in nature, coupled with professional support is a powerful way to build resilience, talk without pressure and find stillness; restoring mental health, naturally.

If you are struggling with your mental health, we urge you to take the first step and reach out.

The Mental Health Foundation provide a list of charities and organisations that offer help and support directly to people with mental health problems – Click here.

We’re Supporting Dementia Action Week

This week is Dementia Action Week – It’s a national event that encourages people to take action to improve the lives of those affected by dementia.  The word ‘dementia’ describes a set of symptoms that over time can affect memory, problem-solving, language and behaviour. Alzheimer’s disease is the most common type of dementia.

We’re asking our colleagues to to watch this short (5 minute) training video and to become a Dementia Friend – Click here.  They will learn about the challenges that people with dementia face so they can support them in their local communities. 

What is a Dementia Friend?

A Dementia Friend is somebody that learns about dementia so they can help their community.

Too many people affected by dementia feel that society fails to understand the condition they live with. Dementia Friends help by raising awareness and understanding, so that people living with dementia can continue to live in the way they want.

What does a Dementia Friend do?

Dementia Friends help people living with dementia by taking actions – both big and small.

These actions don’t have to be time-consuming. From visiting someone you know with dementia to being more patient in a shop queue, every action counts! Dementia Friends can also get involved with things like volunteering, campaigning or wearing a badge to raise awareness.

Who can be a Dementia Friend?

Everyone! Dementia Friends is open to anyone who wants to help people with dementia in their community.

British Secuity Award Winners!

We are thrilled to announce that The Westgrove Group have won FOUR Regional Awards in the British Security Industry Association (BSIA), British Security Awards, 2024. 

Westgrove have a magnificent array of Security Colleagues and teams across the business, and we are proud to see their hard work over the past 12 months is being recognised in the industry.

BEST TEAM: Templars Square Shopping Centre

SERVICE TO THE CUSTOMER: Paul Lavery, St Johns Shopping Centre

OUTSTANDING ACT: Carl Adams, Telford Centre

OUSTANDING ACT: Jamie Preston-Sellers, Houndshill Shopping Centre

We were told that the standard of nominations this year was exceptional, and the judging panel had a very difficult job shortlisting the winners. Well done to all of our nominees and regional winners and good luck in the national finals which are being held at the Royal Lancaster Hotel in London on the 3rd July! 

Westgrove Supports Stress Awareness Month

Stress Awareness Month takes place every April, so this month we’ve launched an internal Health & Wellbeing Campaign designed to raise awareness about the signs, effects and ways to manage stress both in the workplace and at home.

Through our partnership with the Retail Trust, we have provided our colleagues will helpful information and resources to help manage stress, and our Health & Safety Team have shared a Stress Management Toolbox Talk with all our sites, amongst other Initiatives.

Our Outstanding Colleagues – Q1

Our people are what make us special. From saving lives and preventing crime to helping people in need and much more. Our Reward and Recognition scheme is our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

Well done to all our winners and everyone who has been nominated for an award this quarter – you are all amazing!

Our 2024 Quarter 1 winners are:

Team of the Quarter

The Oaks

Site Manager of the Quarter

Kat Gillibrand – St Johns Shopping Centre

Colleague of the Quarter

Ian Betteridge – Swan Centre

Newcomer of the Quarter

Maria Bell – Tata Technologies

Health & Safety Champion

Majid Hussain – Queens Square Shopping Centre

ESG – Social Value

  • Telford Centre (with a special mention to Fraser Kerr and Trevor Lloyd)
  • Royal Priors Shopping Centre Team
  • Alan McCabe & Chris Harding – St Johns Shopping Centre

Service Excellence

  • Melissa Hales – HR, Head Office
  • Lil Henderson & Jen Baker – Payroll, Head Office
  • Alan McCabe & Dillon Cyrus – St Johns Shopping Centre
  • Paul Lavery – St Johns Shopping Centre
  • Wayne O’Donnell – Spindles Town Square
  • Paul Clarke & Michael Aspinall – Birchwood Park
  • Abu Conteh – The Oaks
  • Jacqueline Bull – Telford Centre
  • Rob Carroll – Morgan Quarter

Outstanding Act

  • John Long – The Galleries
  • Castle Quay Security Team
  • Grant Boyle – The Moor
  • Alyx Brooks & Ben Oliver – Telford Centre
  • Castle Quay Security Team
  • Jack Davenport – Templars Square Shopping Centre
  • Cwmbran Security Team
  • Bayview Shopping Centre Team
  • Nigel Gwillym – Cwmbran Shopping Centre

Near Miss Campaign Winners

  • Queens Square Team
  • Aaron Bates – Stamford Quarter

Congratulations to all our winning colleagues and to everyone who was nominated in Quarter 1.

If you wish to nominate a colleague for a Reward & Recognition award, click here.

To see a list of all our previous winners, click here.

2024 Annual Reward & Recognition Winners Announced!

The Westgrove Group Annual Reward and Recognition Awards are our way of saying thank you to our Colleagues for the amazing work that they do each and every day, often going above and beyond in their role.

This year we have had some outstanding nominations from life savers in the outstanding act category, colleagues who have supported our partners by going above and beyond with Service Excellence, Teams that work well together and Colleagues who excel in their role and much more!

We are very proud to announce this year’s Annual Reward & Recognition Winners:

Site Manager of The Year, sponsored by Mercury Training – James Gradwell, Houndshill Shopping Centre

Team of The Year, sponsored by Clever IT – Touchwood Shopping Centre

Health & Safety Champion, sponsored by HSS – Clint Sayers, Telford Centre

Colleague of The Year, sponsored by Aspira – Wayne Taylor-Lewis, Bayview Shopping Centre

Newcomer of The Year, sponsored by Nilfisk – Gelson Mattos, Broadway Shopping Centre

Chairman’s Commendation Award, sponsored by Ideal 365 – The Galleries Shopping Centre

ESG of The Year, sponsored by Mayflower Washrooms – Jane Gerrard, Spindles Town Square

Outstanding Act of The Year, sponsored by Nilfisk – Carl Fox, St Johns Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Carl Adams, Telford Centre

Outstanding Act of The Year, sponsored by Nilfisk – Alun Boon, Ahmed Abdul Karim & Dillon Cyrus, St Johns Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Jamie De Stains, Virgis Lukosaitis, Miriam Conte & Ioan Leonte, High Chelmer Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Carl Williams and Hasan Mehmood, Ryemarket Shopping Centre & Tata Technologies

Outstanding Act of The Year, sponsored by Nilfisk – David Mann & Jonathan Chandler, Touchwood Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Matthew Cornah & Gareth Griffiths, Grosvenor Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – John Trott, Quedam Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Templars Square Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Royal Priors Shopping Centre

Outstanding Act of The Year, sponsored by Nilfisk – Majid Hussain, Queens Square Shopping Centre 

Service Excellence of The Year, sponsored by Ideal365 – Kenneth Bishop, Westgrove Technical Services  

Service Excellence of The Year, sponsored by Gallaghers – Broadway Shopping Centre Cleaning & Security Team

Service Excellence of The Year, sponsored by Contractor – Shaf Ur-Rehman, Castle Quay Shopping Centre

Service Excellence of The Year, sponsored by IGF – Willow Place Shopping Centre

Our Leadership Team will be visiting all of our Annual Award Winners to present them with their trophies in person.

Huge congratulations to all of this year’s winners, finalists and nominees. You are all amazing!!

Aspire 7* Success for Queens Square

We are extremely pleased to announce that our Security Team at Queens Square Shopping Centre have achieved their Westgrove Aspire 7* Accreditation, showcasing an outstanding level of Service Excellence.

The team have worked extremely hard to achieve this accreditation. 7* focuses on ‘service excellence’ and providing evidence of the value-added service being delivered by the team. They have created key partnerships within their local community and shared best practice, supported charities both locally and nationally and maintained consistently high levels of service delivery.

Congratulations to all involved in achieving this Aspire 7* Accreditation, it really is a huge accomplishment.

Ryemarket Achieve Aspire 6*

We are immensely proud of our team at Ryemarket Shopping Centre for recently passing their Westgrove Aspire 6* Accreditation!

The team have worked extremely hard to receive this accolade by showcasing exceptional customer service to everyone they meet.

What makes this award even more special is that the team have achieved this is record time after receiving their 5* accreditation only last year!

Congratulations to all involved in achieving Aspire 6*.