The Westgrove Group has scooped a number of prestigious industry awards for its outstanding security personnel work.
Six colleagues won regional awards in this year’s British Security Industry Association (BSIA) awards. There was further success in the ACS Pacesetters Security Officer of Distinction awards where the company scooped one of only 13 UK awards.
The BSIA award winners were recognised by the trade body representing the UK’s private security industry, in four categories – all celebrating their great work. Winners of the regional awards are put forward to the BSIA’s panel of national judges.
The BSIA holds awards both regionally and nationally to celebrate some of the outstanding personnel within the industry who have gone above and beyond the call of duty in their everyday work.
The ACS awarded Steve Brooks one of only 13 Security Officer of Distinction Awards in relation in response to his contribution at Templars Square Shopping Centre in Oxford. Steve was praised after he bravely calmed a woman who was threatening to jump from the roof then went to put out a fire started by two homeless men.
Approved Contract Scheme Pacesetters membership is made up of Contract Security Guarding Companies who are in the top 15% benchmarking and achievement levels set by the Security Industry Authority Approved Contractor Scheme.
Steve will receive his award at an event at Royal Windsor Racecourse in Berkshire on May 22.
Mike Reddington, Chief Executive of the BSIA said: “It is vital as the voice of the professional security industry that we recognise the great lengths security personnel go to in keeping the public and property safe.
“More often than not, these security professionals are first on the scene when incidents and emergencies occur and they demonstrate true quality and professionalism in their actions. This year’s regional winners are no exception and have shown remarkable achievements throughout the past year.”
Westgrove Group Managing Director Claire McKinley Smith said: “As always, we are very proud of our security officers for their dedication, loyalty, team work, customer service, use of technology and their bravery.
The Westgrove BSIA regional winners are:
Service to the Customer: Steve Allen, Haymarket Shopping Centre, Leicester
Dual Service Manager Steven was instrumental in achieving the Westgrove Aspire Six-Star award for the Centre and gained ROSPA’s silver award for the second year running. He was part of the Green Initiative for his work to help reduce the Centre’s environmental impact, slashing power consumption by 35% and introducing the Lotus Pro chemical free cleaning system which has cut the team’s chemical use by 95%. Steve, 57, won praise for his ‘consistently high performance and improvement in staff morale which gives great value to the client and demonstrable results’.
Service to the Customer: Paul Ogden, Market Place, Bolton
As part of the service to Market Place shoppers the centre was keen to ensure that they identified a mental health first aider, something which is being called for by many companies in the UK to be mandatory as part of the ‘Time to Change’ campaign. Paul Ogden is Westgrove’s first site based Mental Health First-Aider. Paul is now available to offer support and advice to vulnerable customers visiting the centre as well as to the centre’s tenants. Paul, 49, was praised for his outstanding customer service, his positive outlook and his extreme reliability.
Best use of Technology: Vijay Odedra, Haymarket Shopping Centre, Leicester
On top of his job as a security officer, Vijay, 27, used his initiative to introduce a comprehensive Health and Safety online log which is now an essential part of monthly Health & Safety meetings. It helps to track maintenance issues which may have otherwise been overlooked and caused a danger to public and staff. Vijay received an internal accolade from the shopping centre for his work as well as a Quarterly Service Excellence award from the Westgrove Group.
Outstanding Act: Gavin Jones, 50, Matthew Lamb, 48, and John Wallbank, 47, Ropewalk Shopping Centre, Nuneaton
The team, who have each worked in the industry for over 14 years, worked together to prevent an intoxicated man with a drink driving conviction from driving too far after leaving the car park. Their quick thinking and instinctive skills were praised by the police for ensuring that the public were not put in danger due to the actions of the driver.
Outstanding Act: Steven Travis, Arcades Shopping Centre, Ashton-under-Lyne
Steve, 56, bravely dealt with a gang of teenagers running amok in the shopping centre throwing bottles and armed with a knife. He kept a clear head, radioed for help, calmed the situation down and removed the youths from the premises.
Best Newcomer: Matthew Bray, Concourse Shopping Centre, Skelmersdale
Security Officer Matthew, 30, won praise for his ‘infectious personality and drive to help others’ after just four months in the job. He was recognised for helping an elderly man who was unsteady on his feet to do his shopping and also for quickly resolving an issue with a children’s vending machine for a customer.
Annual awards
Launch of our Specialist Cleaning Division
Appointment of our first Mental Health First Aider
Our commitment to the Living Wage
We are super proud to announce our 20 Super Colleagues as voted for by their team mates and managers. To celebrate our 20th Birthday in August we set about finding 20 people who represented the best in service excellence day in day out. Every day they are consistently a team player and a credit to their site in whichever part of the business – cleaning, security, customer services, administration and head office.
