Service Excellence

Westgrove are passionate about Service Excellence and the positive impact it has on teams, every encounter matters.

Westgrove are passionate about Service Excellence and the positive impact it has on teams, every encounter matters.

We train all staff to WorldHost standard and beyond as part of Westgrove Aspire. All our centres work towards service excellence accreditations, 5*, 6* and 7* status.

  • Customer Service Training – Westgrove equivalent to WorldHost Training through eLearning and face to face sessions as part of Aspire
  • Teams will follow the Westgrove 5*, 6*, 7* service excellence framework
  • Mystery shop reports each site per quarter to measure effectiveness of customer service training
  • Annual Service Excellence Awards to recognise achievements

25

Awards

1580

Colleagues

104

Retail Destinations

100000

Car Park Spaces Cleaned

westgrove

© Westgrove Support Services and Westgrove Cleaning Services are wholly owned subsidiaries of Westgrove Group Holdings Limited which are registered companies in England. Registered address is 940 Lakeside Drive, Warrington, WA1 1QY. Registered numbers are 9215403 for Westgrove Support Services Ltd and 3599280 for Westgrove Cleaning Services Ltd. Westgrove Support Services Limited currently holds SIA Approved Contractor Scheme (ACS) status for the provision of Public Space CCTV and Security Guarding.